--- title: I completed my first payment in installments application online description: What do I do now? --- [Skip to content](https://help.leanpay.com/en/knowledge/i-successfully-completed-my-first-instal-payment-application-online#main-content) English Show submenu for translations [![Leanpay logo](https://help.leanpay.com/hubfs/LeanPay%20logo%20-%20final_Leanpay%20-%20black-2-1.svg)](https://help.leanpay.com/en/knowledge?hsLang=en) - Open main navigation Close main navigation - - English Show submenu for translations - - [Contact us](https://help.leanpay.com/en/knowledge/kb-tickets/new) [Contact us](https://help.leanpay.com/en/knowledge/kb-tickets/new?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.leanpay.com/en/knowledge?hsLang=en) 2. [For buyers](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en) 3. [Completed purchase, verified user, conclusion of credit agreement with Leanpay](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#completed-purchase-verified-user-conclusion-of-credit-agreement-with-leanpay) # I completed my first payment in installments application online ## What do I do now? I received an **email from Leanpay about my FIRST successful install with the payment application (**\*example below). Leanpay also notified the online store at the same time. *If I have already applied for payment in installments in the past but have not been successful, for example after further verification, [or have](https://25336988.hs-sites-eu1.com/sl/knowledge/zakaj-je-bila-moja-vloga-uvr%C5%A1%C4%8Dena-v-postopek-dodatnega-preverjanja?hsLang=en) not been completed because I have resigned from my contract before taking over, this is my first successful application. If it's my second purchase and I'm already [a certified Leanpay user, the](https://25336988.hs-sites-eu1.com/sl/knowledge/kaj-pomeni-verificiran-uporabnik-leanpay?hsLang=en) procedure below doesn't apply to me. If I have questions about when the purchase or the like will be delivered, I need to contact the online store.* I received a similar message on the SMS. I also received an SMS message [with a verification code, which](https://25336988.hs-sites-eu1.com/sl/knowledge/leanpay-varnostne-kode-8-mestna-verifikacijska-koda-6-mestna-osebna-varnostna-koda-pin-ter-4-mestna-koda-otp?hsLang=en) I can't pass on to others - and I must save the code. **The following steps are:** 1. Since I am working with Leanpay for **the first** time, **I** must take over the purchase in person (when delivered home, at the post office, or from the dealer...). Correct pick-up in the package is not possible. 2. I must carry a **valid identity document with a picture** (identity card, passport) issued by one of the Administrative Units of the **Republic of Slovenia**. 3. On pick-up: - if the delivery man or dealer/seller uses **the Leanpay ID application ("VF app")**, the identification process is carried out by telling [my Verification Code](https://25336988.hs-sites-eu1.com/sl/knowledge/leanpay-varnostne-kode-8-mestna-verifikacijska-koda-6-mestna-osebna-varnostna-koda-pin-ter-4-mestna-koda-otp?hsLang=en) and identifying myself with an ID, and the person identifying me follows the instructions in the VF application. - CAUTION: **If any of my key information does not match or** cannot be properly valid, my Leanpay information is incorrect, and I cannot **complete the purchase**. In this case, I contact Leanpay by [e-mail at krediti@leanpay.si](mailto:krediti@leanpay.si) and carry out the correct procedure for transmitting the correct information. The problem will be addressed by Leanpay during working hours and per available options. Leanpay does not provide an immediate resolution to the problem. 4. If the delivery man or dealer/seller uses the method of identification and control of the data with a paper verification sheet, I shall verify my information on **the verification sheet document** and certify that they are correct and true by signing it. The information and my identity document are also compared and verified, and the verification sheet is also signed by the person from whom I will take over the purchase and who has verified **that I am the** right addressee, with an insight into my identity document. 5. It's only after successful identification and verification of the data that I **can take over the purchase.** 6. After receiving a duly completed Verification Sheet or after verification with the Leanpay VF application, Leanpay will [carry out final](https://app.leanpay.si/terms-of-use) data **checks per** the General Terms of Use (the time required for this step may depend on the time of the return of the paper Verification Sheet): - If my information in the online application matches Leanpay's data control, I will receive a signed payment in installments credit agreement from Leanpay – and thus my first install payment **is finalized**. Only the timely [repayment of the commitments will follow](https://25336988.hs-sites-eu1.com/sl/knowledge/ali-mi-boste-po%C5%A1iljali-opomnike-za-pla%C4%8Dilo-obrokov?hsLang=en). - ATTENTION - as I have been warned in the online application process and by the [General](https://app.leanpay.si/terms-of-use) Terms of Use that I have confirmed - if I will not be able to explain the data mismatch (according to Leanpay) satisfactorily, Leanpay will not be able to enter into a credit agreement and I will have to pay otherwise. In that case, Leanpay will give me instructions on how to proceed. \*\*\* \* **Notes**: You have received a similar message: - **E-mail** about a completed application - with a message - example: ![Preappr\_Success\_email1\_MSG.png](https://leanpay.zendesk.com/hc/article_attachments/360011001579/Preappr_Success_email1_MSG.png) As a user, I have already confirmed the contract in the process online, and I do not have to do anymore about it. Leanpay can only confirm the contract after final data control (step 5 above). \*\*\* - **The status on My Leanpay personal portal / Purchases looks** like this: ![Preappr\_Succ\_Moj\_Leanpay\_Nakupi\_MSG.png](https://leanpay.zendesk.com/hc/article_attachments/360010997600/Preappr_Succ_Moj_Leanpay_Nakupi_MSG.png) - [News](https://help.leanpay.com/en/knowledge/news?hsLang=en) - [About Leanpay](https://help.leanpay.com/en/knowledge/about-leanpay?hsLang=en#main-content) - [All about Leanpay company](https://help.leanpay.com/en/knowledge/about-leanpay?hsLang=en#all-about-leanpay-company) - [For buyers](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#main-content) - [Check your limit!](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#check-your-limit) - [First installment with Leanpay](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#first-installment-with-leanpay) - [Data entry when applying for a loan](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#data-entry-when-applying-for-a-loan) - ["My Leanpay" - the customer's personal portal](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#my-leanpay-the-customers-personal-portal) - [Repayment of obligations](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#repayment-of-obligations) - [Completed purchase, verified user, conclusion of credit agreement with Leanpay](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#completed-purchase-verified-user-conclusion-of-credit-agreement-with-leanpay) - [Client verification](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#client-verification) - [Terms and informational credit calculations](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#terms-and-informational-credit-calculations) - [Cancellation of the loan and early repayment of the loan](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#cancellation-of-the-loan-and-early-repayment-of-the-loan) - [Creditworthiness, Sisbon credit register, approval, and rejection](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#creditworthiness-sisbon-credit-register-approval-and-rejection) - [Miscellaneous](https://help.leanpay.com/en/knowledge/for-buyers?hsLang=en#miscellaneous) - [For vendors](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#main-content) - [Instructions for use](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#instructions-for-use) - [Procedures - How do I use Leanpay as a vendor?](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#procedures-how-do-i-use-leanpay-as-a-vendor) - [General information about Leanpay and the possibilities of using Leanpay](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#general-information-about-leanpay-and-the-possibilities-of-using-leanpay) - [Helping customers using Leanpay](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#helping-customers-using-leanpay) - [Delivery verification process](https://help.leanpay.com/en/knowledge/for-vendors?hsLang=en#delivery-verification-process) [![LeanPay logo - final\_Leanpay - white](https://help.leanpay.com/hubfs/LeanPay%20logo%20-%20final_Leanpay%20-%20white.svg "LeanPay logo - final_Leanpay - white")](http://leanpay.si) [mailto:info@leanpay.com](mailto:info@leanpay.com) Copyright © 2025, Leanpay