For vendors
Here you can find answers to the most frequent questions if you are a vendor or an employee in a partner company.
Instructions for use
Procedures - How do I use Leanpay as a vendor?
- Are there written instructions for the process of preparing the offer for payment in installments?
- I want to make an offer to the customer - but I can't find a link to the Leanpay app - where can I find it?
- What does "Offer valid until" mean when preparing the offer?
- Key information on Leanpay offer in one place
- How do I identify and verify a customer?
- How and when do I confirm the delivery of purchase or acceptance of an irrevocable order?
- How do I know as a salesman that the payment in installments is granted?
- Do I need to print a contract for the customer?
- What if the buyer wants to pay off the loan early?
- There is no "Verify" option in the transaction - how should I make a verification?
- How long does the credit granting process take?
- How to send a verification sheet to Leanpay?
- How can I make a client an offer to pay in installments through Leanpay?
General information about Leanpay and the possibilities of using Leanpay
- What does a customer need to purchase Leanpay in a physical store?
- How long does a valid ID have to be valid?
- Does Leanpay fund legal entities?
- Can the buyer give his driving license as an IDENTITY?
- Benefits for the customer?
- What if the buyer does not have his e-mail address?
- What does a customer need when paying through Leanpay?
- What if the buyer does not have a smartphone?
- What are the age limits for customers?
- Why would a customer pay with Leanpay instead of a credit card?
- What are the costs compared to bank loans?
Helping customers using Leanpay
- What if the buyer wants to withdraw from the purchase?
- What if the customer is wrong to fill in the data?
- What is the cost to the buyer of the withdrawal?
- What exactly is a "dependent family member"?
- What to do if the buyer provided false information when filling out the application?
- What if the credit is denied?