For buyers
Here we answer the most frequent questions related to using Leanpay for customers.
Check your limit!
First installment with Leanpay
- How can I check the terms of Leanpay's installments before I choose to pay for it?
- Confirmation of a successful purchase in the web store!
- How do I use Leanpay payments in installments in an online store?
- What do I need to use the Leanpay service?
- Why is my request in the process of being "additionally verified"?
- How can I track my transactions through Leanpay?
- How much can I pay in installments through Leanpay?
- What are the terms of purchase in installments?
- First purchase with Leanpay
- Where can I see a Price List of Leanpay services?
- What interest and charges does Leanpay charge?
- Where Can I See Leanpay General Terms and Conditions?
- How do I become a Leanpay user?
Data entry when applying for a loan
- Which account should I specify in the application process?
- What should I cite as regular monthly credit expenditure?
- What is debt recovery? What is debt enforcement?
- How do I fix an error entering my data?
- How does Leanpay ensure the security of my personal information?
- When does Leanpay share my data with business partners for direct marketing?
- First payment: I do not have a suitable own payment card...
- First payment: Which cards can I use for payment?
- Why do I have to pay a deposit (first payment)?
- What does Leanpay accept as a regular monthly inflow (in addition to salary)?
- Type of job - what should I mark in the application process with Leanpay?
- Why do I need to enter my tax account number?
- I use multiple transaction accounts (TRR). Which one should I use? Can TRR be at a bank abroad?
- Leanpay security codes: 8-digit verification code, 6-digit personal security code (PIN), and 4-digit code (OTP)
- Can I choose a different day to pay for meals other than 7 and 17 months?
- Where can I see Leanpay's privacy policy?
"My Leanpay" - the customer's personal portal
Repayment of obligations
- How can I close my Leanpay account and stop using services?
- I would settle my liabilities to Leanpay with a payment order - where and how do I transfer?
- What if there are no funds on my TRR to pay for the direct debit installment?
- Are you going to send me reminders to pay for installments?
- When is a direct debit ('SEPA DD')?
Completed purchase, verified user, conclusion of credit agreement with Leanpay
Client verification
Terms and informational credit calculations
- General information about Leanpay services
- Check out our offer!
- Payment in installments without costs and interest!
- General on the types of payments in installments with Leanpay
- Standard Leanpay offer
- Interest-free payment in installments on Leanpay
- Payment on installments excluding costs and interest (EOM 0%) Leanpay
Cancellation of the loan and early repayment of the loan
- I changed my mind - I would like to withdraw from the credit (payment in installments)
- -> Withdrawal of the credit agreement
- Withdrawal from purchase and cancellation of credit - General
- Can I repay the loan early?
- What if the purchased goods are defective or if you want to claim the warranty?
- What are my (legal) rights of withdrawal?
- Will I pay a contractual penalty for early repayment?