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Help Center

For buyers

For buyers

Here we answer the most frequent questions related to using Leanpay for customers.

Check your limit!

How can I check in advance if I would get a limit at Leanpay? What does the "Check your limit" button mean?

First installment with Leanpay

How can I check the terms of Leanpay's installments before I choose to pay for it?

Confirmation of a successful purchase in the web store!

How do I use Leanpay payments in installments in an online store?

What do I need to use the Leanpay service?

Why is my request in the process of being "additionally verified"?

How can I track my transactions through Leanpay?

How much can I pay in installments through Leanpay?

What are the terms of purchase in installments?

First purchase with Leanpay

Where can I see a Price List of Leanpay services?

What interest and charges does Leanpay charge?

Where Can I See Leanpay General Terms and Conditions?

How do I become a Leanpay user?

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Data entry when applying for a loan

Which account should I specify in the application process?

What should I cite as regular monthly credit expenditure?

What is debt recovery? What is debt enforcement?

How do I fix an error entering my data?

How does Leanpay ensure the security of my personal information?

When does Leanpay share my data with business partners for direct marketing?

First payment: I do not have a suitable own payment card...

First payment: Which cards can I use for payment?

Why do I have to pay a deposit (first payment)?

What does Leanpay accept as a regular monthly inflow (in addition to salary)?

Type of job - what should I mark in the application process with Leanpay?

Why do I need to enter my tax account number?

I use multiple transaction accounts (TRR). Which one should I use? Can TRR be at a bank abroad?

Leanpay security codes: 8-digit verification code, 6-digit personal security code (PIN), and 4-digit code (OTP)

Can I choose a different day to pay for meals other than 7 and 17 months?

Where can I see Leanpay's privacy policy?

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"My Leanpay" - the customer's personal portal

How do I change my key data to use Leanpay?

Where can I track all my purchases or payments via Leanpay?

What is "My Leanpay"?

Repayment of obligations

How can I close my Leanpay account and stop using services?

I would settle my liabilities to Leanpay with a payment order - where and how do I transfer?

What if there are no funds on my TRR to pay for the direct debit installment?

Are you going to send me reminders to pay for installments?

When is a direct debit ('SEPA DD')?

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Completed purchase, verified user, conclusion of credit agreement with Leanpay

I completed my first payment in installments application online

What does "certified user" Leanpay mean?

Client verification

The process of verifying the client's identity

Terms and informational credit calculations

General information about Leanpay services

Check out our offer!

Payment in installments without costs and interest!

General on the types of payments in installments with Leanpay

Standard Leanpay offer

Interest-free payment in installments on Leanpay

Payment on installments excluding costs and interest (EOM 0%) Leanpay

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Cancellation of the loan and early repayment of the loan

I changed my mind - I would like to withdraw from the credit (payment in installments)

-> Withdrawal of the credit agreement

Withdrawal from purchase and cancellation of credit - General

Can I repay the loan early?

What if the purchased goods are defective or if you want to claim the warranty?

What are my (legal) rights of withdrawal?

Will I pay a contractual penalty for early repayment?

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Creditworthiness, Sisbon credit register, approval, and rejection

Does Leanpay report my debt to the SISBON credit register?

How does Leanpay check my creditworthiness?

What is the Central Credit Register Of Sisbon?

Miscellaneous

Assignment of Leanpay claims to partner