Delivery verification process
      Back to home
      1. Help Center
      2. For vendors
      3. Delivery verification process

      100% digital - Leanpay in cooperation with Pošta Slovenije

      100% digital - Leanpay in cooperation with Pošta Slovenije

      100% DIGITAL - Leanpay in cooperation with Pošta Slovenije

      From July 1, 2021, Pošta Slovenije carries out Leanpay verification and customer identification DIGITALLY, with the service called "Signature of Leanpay documents - PODL".

      For the online store, this means a faster and easier process of identifying customers who use Leanpay for the first time:

      • no more printing the verification document
      • no more waiting for the returned verification sheet,
      • no more searching for lost documents or correcting mistakes,
      • no more scanning and uploading to the Leanpay app

      The buyer's verification status in the application will change as soon as the Post Office completes it.

      The delivery person will identify and verify the buyer with his smart device before delivering the purchase, which will enable communication with Leanpay servers, immediate final control of the buyer's data, and recording of the verified data in the Leanpay platform. If everything is in order with the data, the delivery person will be able to hand over the purchased item to the customer, otherwise, he will have to return it to the store.

      To enable this service as a shop:
      • I order from my administrator at Pošta Slovenije to enable me to perform the PODL service
      • when shipping an item that is paid for with Leanpay and requires customer verification, I order an additional PODL service (as in the picture below)

      after_this_screen.jpg

      I use the PODL service by:

      1. I order the service for delivery to the customer, which must be verified, from the Post Office as other additional services
      2. I wait until the verification is completed and the buyer's status changes to "verified" in the Leanpay app for the store
      3. I wait until I receive confirmation from the Post Office (I look in the Post Office application) that it has successfully delivered the purchase
      4. I confirm the delivery of the purchase in the Leanpay application (I must not confirm it before the previous steps)

      For all detailed information, as always, I look at the Leanpay Instructions for Verification and Confirmation of Purchase Delivery, which are available in the current version on the Leanpay technical pages for stores. For clarification, contact partner@leanpay.si.