Leanpay recommends that the customer check the entry before confirming the data on the individual screen, and before pressing the "Continue" or "Confirm" button.
IN THE PHYSICAL STORE:
If the buyer is unable to complete the application and considers it to be due to incorrectly filled information, I can prepare a new offer for installment payment as a seller (I neglect the previous offer). Upon receipt of the link to SMS (and email), the customer makes a re-login (caution - a new 4-digit unique password must be used, which has arrived via SMS) and re-entry from the beginning, with the correct information.
If the customer finds the error later after the application has been completed, you can:
- where the payment in installments has been granted:
- Corrects the key information he has misquoted in his personal portal My Leanpay, following the instructions here: How do I change my key information for the use of Leanpay (phone number, TRR, personal and financial information...)? or
- If the above is not possible, it is sufficient to report the error and attach evidence of the correct information (to be corrected) to the e-mail address krediti@leanpay.si.
- If the payment in installments was rejected and the customer considers that the rejection was due to an entry error:
- Describe the error and attach evidence of the correct information (to be corrected) to the e-mail address krediti@leanpay.si. Leanpay will try to answer such cases as soon as possible but cannot guarantee that it can resolve the problem immediately.
In principle, Leanpay does not explain the reasons for the rejection of the application but will of course verify whether the rejection was due to an error reported by the buyer in the email.
If Leanpay finds that the rejection was indeed the result of the information in which the buyer was mistaken, the buyer will be able to re-apply for payment in installments - but only after a review and response by Leanpay via email, which on average takes up to two days.
The buyer may also, if he so wishes, withdraw from the already approved transaction and contract according to the instructions here: I have changed my mind - I would like to withdraw from the credit (payment in installments).
ONLINE:
If the customer is unable to complete the application by the end of the year and considers it to be due to incorrectly in-type data, they can simply start the process from the beginning by going to the store's website and repeating the process from the store's basket by re-selecting the Leanpay payment method. After receiving a new link to SMS (and email) the buyer makes a new login (caution - a new 4-digit unique password must be used, which arrived via SMS) and re-entry from the beginning, with the correct information.
If the customer finds the error later after the application has been completed, you can:
- where the payment in installments has been granted:
- Corrects the key information he has misquoted in his personal portal My Leanpay, following the instructions here: How do I change my key information for the use of Leanpay (tel number, TRR, personal and financial information...)?, or
- If the above is not possible, it is sufficient to report the error and attach evidence of the correct information (to be corrected) to the e-mail address krediti@leanpay.si.
- If the payment in installments was rejected and the customer considers that the rejection was due to an entry error:
- Describe the error and attach evidence of the correct information (to be corrected) to the e-mail address krediti@leanpay.si. Leanpay will try to answer such cases as soon as possible but cannot guarantee that it can resolve the problem immediately.
In principle, Leanpay does not explain the reasons for the rejection of the application but will of course verify whether the rejection was due to an error reported by the buyer in the email.
If Leanpay finds that the rejection was indeed the result of the information in which the buyer was mistaken, the buyer will be able to re-apply for payment in installments - but only after a review and response by Leanpay via email, which on average takes up to two days.
The buyer may also, if he so wishes, withdraw from the already approved transaction and contract according to the instructions here: I have changed my mind - I would like to withdraw from the credit (payment in installments).