Cancellation of the loan and early repayment of the loan
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      3. Cancellation of the loan and early repayment of the loan

      What if the purchased goods are defective or if you want to claim the warranty?

      What if the purchased goods are defective or if you want to claim the warranty?

      For any defects in the purchased goods, I contact the (online or physical) store where I made the purchase and where I would like to claim either warranty or (if I have) the right to withdraw from purchase at no cost.

      Leanpay can help me with contact details:

      • In the "My Leanpay" portal, when making a proper purchase, I click on the "Opposition Options" button and "Product/Service Complaint".
      • Leanpay will provide me with the contact information of the person responsible for the store, which I can contact.

      Since the enforcement of the guarantee does not affect the credit agreement (i.e. it is not a 'withdrawal' or an 'early repayment)', I pay the installments normally.