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Help Center

For vendors

Instructions for use

For vendors

Here you can find answers to the most frequent questions if you are a vendor or an employee in a partner company.

Instructions for use

Issuing of a quote

Verification and confirmation of delivery of the purchase

Verification of Leanpay ID customers (Vf-App)

Cancel your purchase

Customer support on cancellation

User Administration

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Procedures - How do I use Leanpay as a vendor?

What if the buyer wants to pay off the loan early?

How to send a verification sheet to Leanpay?

How can I make a client an offer to pay in installments through Leanpay?

Are there written instructions for the process of preparing the offer for payment in installments?

I want to make an offer to the customer - but I can't find a link to the Leanpay app - where can I find it?

What does "Offer valid until" mean when preparing the offer?

Key information on Leanpay offer in one place

How do I identify and verify a customer?

How and when do I confirm the delivery of purchase or acceptance of an irrevocable order?

How do I know as a salesman that the payment in installments is granted?

Do I need to print a contract for the customer?

There is no "Verify" option in the transaction - how should I make a verification?

How long does the credit granting process take?

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General information about Leanpay and the possibilities of using Leanpay

Does Leanpay fund legal entities?

Benefits for the customer?

What does a customer need when paying through Leanpay?

What does a customer need to purchase Leanpay in a physical store?

How long does a valid ID have to be valid?

Can the buyer give his driving license as an IDENTITY?

What if the buyer does not have his e-mail address?

What if the buyer does not have a smartphone?

What are the age limits for customers?

Why would a customer pay with Leanpay instead of a credit card?

What are the costs compared to bank loans?

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Helping customers using Leanpay

What if the buyer wants to withdraw from the purchase?

What if the customer is wrong to fill in the data?

What is the cost to the buyer of the withdrawal?

What exactly is a "dependent family member"?

What to do if the buyer provided false information when filling out the application?

What if the credit is denied?

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Delivery verification process

100% digital - Leanpay in collaboration with DPD Slovenia

NEW - June 2021

100% digital - Leanpay in cooperation with Pošta Slovenije